Shipping, Ordering and Returns

How to Place a New Order

All newly registered wholesale customers must first have been notified by email that their account has been activated
and that it is ready to use. 

- For Approved Wholesale customers with activated accounts please Log In: enter your email address and password.
- Select the product you want to order and click the Buy button.
- This opens a new Cart. If you want to increase the quantity, enter the new quantity and select Update Quantity.
- Select Continue Shopping to return to the Products section and add another product to your Cart.
- If you need to delete a product, select Clear Basket and click on Products to return to store.
- Click Checkout to finalize order. Select a Shipment Method and enter information for Payment Method.
- Click Confirm My Order to view invoice and check order information.
- Select Change Order Information to change Shipment Method, Ship To, Bill To, or Payment Method.
- If information is correct, click Complete My Order. Print your receipt and save for future reference.
- Log Out

Payment Methods

Sinvention offers the most secure method of ordering online. Simply shop as you would normally, filling your shopping cart then checking out. When prompted to choose your payment method, choose one of the following:

- Credit Cards MasterCard®,Visa® and American Express® via Moneris online eSelect Plus secure Canadian payment processing services (coming soon!)

- Paypal: MasterCard®,Visa® and American Express®. via the Paypal secure servers and services. You can also use your banks Debit Card to purchase by having a Paypal account. Safe, secure and easy!

- "Credit Card on File". You then must call Sinvention @ 519-273-3737 with your order number and one of our representatives will take your Visa® or Mastercard® number and confirm your order. This means that no sensitive information is transmitted over the internet or stored on any internet connected computer. Our studios are open from Monday to Friday. Office hours are 10:00 a.m. until 5:00 p.m. EST to speak to a representative or alternately you may leave your payment information on our secure voice mail.

- Email Money Transfer: For Canadian wholesale customers only, locate the total amount due in the shopping cart and send the email money transfer from your online bank account to: This email address is being protected from spambots. You need JavaScript enabled to view it.  Please be sure to include your order number in the comments section of the transfer.

- Money Order/Western Union:  Upon checkout you will be given your total and an order number. Then go get your "International Money Order" from your Post Office and mail it to us.  All funds must be in Canadian dollars and we only accept certified International Money Orders. Please allow time for your funds to clear once we receive your MO.

Please make Money Order payable to/ship to:

Sinvention
390 Douro Street, Suite 5
Stratford, ON, N5A 3S7
Canada
519-273-3737 phone

Order Dispatching

All Sinvention brand items are handmade in our studios here in Stratford, Ontario Canada.  We are a busy, highly specialized studio that custom crafts all of our Sinvention brand leather products.  We aim to ship wholesale orders out within 2-4 weeks from the date of order for orders that include basic standard items such as cuffs, collars, connectors etc.  The premium labour intensive items do take longer to handcraft and are clearly marked in the product description, lead times on these items are upto 6 weeks.  If you would like us to split your shipment up and send the premium peices seperately rather than waiting for your complete order please make a note upon check out.

Shipping Method

Sinvention ships very discretely in a plain box, always. The parcel will be non-descript and it will be sent from WLC or Ware Leather Corporation. We do our best to offer economical shipping options and only charge actual shipping dues with no handling fees.  We use Canada Post, UPS and DHL for Shipping and you may read a general overview of the shipping methods here:

We will use Canada Post Expedited Parcel or Xpresspost.   These parcels are fully insured up to $1000 CAD and include a tracking number. The tracking number will be sent to the email address attached to your Church of Sinvention account directly from Canada Post upon parcel dispatch.  Sinvention and/or Canada Post/alternate couriers have no control over delays due to Customs and clearing.

For orders within Canada that are above $1000 CAD value we will ship via UPS Ground

For International and USA orders you can also choose DHL Couriers. We have very competitive shipping rates thru DHL and they are generally a 2 business day service in the USA and 2-4 business day service internationally.  With DHL there is a brokerage fee due on delivery that is based on the declared value of the contents.  It is billed at a rate of $10 flat fee or 2.5% of value of goods, which ever is greater.

Please note shipping dues will be billed at the time of parcel dispatch, we wait until the box is packed and weighed so that we can acurately bill your shipping rate.

Customs Declarations

We export to the USA and Internationally regularly.  To ensure the end users' privacy we always use the most generic export delcarations possible.  For instance on our Sinvention Leather products we ship under the Harmonized Tax code for "Custom Leather Accessory - Other" and that is how leather items will be itemized and declared.  Other products are declared are on an individual basis. If you have specific concerns regarding the customs declarartions and it's wording please contact us directly using the contact form.

Any shipment delays due to Importing Customs of the destination country are not the responsibility of Sinvention or Canada Post/ alternate couriers, these are beyond our control.   Please note that delays are more frequent during high volume seasons such as Christmas.  If your order is time sensitive please note that a Customs delay is possible and you should allow a few extra days travel time to avoid any disappointment.

All importing taxes, fees, and duties are the responsibility of the addressee of the item (importer of record)

Any other customs issues will be the responsibility of the addressee of the item (importer of record).  If you have questions regarding importing into your country - please direct them to your local Customs office.  Each country is different.

Shipment Tracking

Tracking numbers are emailed directly to you from the shipper (Canada Post, UPS, or DHL) to the email address associated with your Sinvention account.
Once you have located your tracking number visit:

For Canada Post visit:  www.canadapost.ca/trackapackage
For UPS please visit:https://www.ups.com/tracking/tracking.html
For DHL please visit: http://www.dhl.com/en/express/tracking.shtml

We may be able to help if you are trying to track a lost order that has a tracking number, please contact our Customer Service department and allow 72 hours so that we can contact the carrier and begin a trace investigation.

Lifetime Warranty Policy

Sinvention will repair or replace any Sinvention made item free of charge under the following circumstances:
- If the item has failed due to a manufacturing defect.
- If the item has failed under normal usage. Normal usage is determined by us at the time you contact us for an RMA number or when we receive the item back at our studio. We will not cover any item that has been abused or misused.
- Normal "wear and tear" is not covered by this warranty.

 

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Contact Us

Factory Location
390 Douro Street, Stratford, ON, Canada, N5A 3S7
Phone Information
1-519-273-3737

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